5 expectations of today's consumer learner

This report aims to provide an understanding of the needs and expectations of learners in the modern, technological world. For L&D professionals, there is a real sense of responsibility for delivering accessible, engaging learning models. However, with the world evolving and becoming ever- more technologically advanced. The needs of learners adapts to fit the modern, consumer world.

5 expectations of today's consumer learner

This report is based on original research with more than 2,900 respondents in the U.S and U.K is an exploration of what managers want to achieve through learning.

It identifies five key learning expectations you need to meet, and presents four action takeaways to help you to meet the  changing needs of your learners and take advantage of the opportunity this provides you with.

In this report, we seek to: 

  • Identify five key learning expectations that need to be met by L&D professionals
  • Provides four action points to help meet the needs of consumer learners 
  • ​Understand how to adapt current learning models to grow and adapt to changes presented

About the author

Mind Tools

Mind Tools

Mind Tools brings accessible, on-demand performance tools and resources focused on leadership, management and personal effectiveness that empower people to perform in today’s progressive workplaces. Helping them build happy and successful careers and to contribute positively to the success of organizations, the world over. At Mind Tools, empowering people to thrive at work has been our passion for 25 years.

You may also be interested in…

Learner Intelligence Report: Engaging with learning in the reimagined workplace

Pre-pandemic learning and working have something big in common. Rarely, if ever, did we stop and ask: Is there a better way of doing this?

May 2022

Read More

Learner Intelligence Report: Addressing the disconnect between strategy and practice

This report aims to narrow the gap between L&OD strategy and actual practice by bringing the voice of the employee to the forefront of the discussion.

October 2020

Read More

Challenging perceptions of learners

The ways in which the modern world is changing means that L&D professionals also need to adapt their models and frameworks in order to stay current and meet the needs of consumer learners. This report aims to form an understanding of learner behaviour and takes in to consideration if L&D is getting closer to the needs of learners.

November 2019

Read More